Quick actions
Buyer essentials
Policies & Safety
Ship-by window
Tracking must be provided within 3 business days.
Buyer escalation
Allowed after 48 hours of seller no-response.
Return window
Claims for damaged/SNAD within 7 days of delivery.
Counterfeits & safety
Zero tolerance; listings removed, accounts reviewed.
These are platform-wide minimums—sellers may offer better terms but not worse.
Contact us
Escalation flow
- Start on your order page → Message seller.
- No reply in 48 hours or no tracking in 3 business days? Click Escalate from the order.
- Have photos/video ready (item, packaging, label).
Abandoned Hobby is a marketplace: sellers handle listings & shipping; we provide secure payments, fraud checks, and platform support.